Terms of service

Last Updated: August 23, 2026

Welcome to HomeHush. These Terms of Service govern your access to and use of the HomeHush website, products and services.

By accessing our website or placing an order with HomeHush, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About HomeHush

HomeHush is an online retail store offering a range of products for customers in India.

We use third-party suppliers and fulfillment partners to source and fulfill certain products. Accordingly, product availability, packaging, shipping timelines and fulfillment arrangements may vary depending on the product and supplier.

2. Eligibility

By using HomeHush.in, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate.

However, minor variations may occur due to:

  • Screen and display settings
  • Photography and lighting
  • Manufacturing variations
  • Packaging changes
  • Product batches
  • Supplier updates

Such minor differences do not necessarily constitute a defect or reason for a refund.

We reserve the right to correct errors or update product information at any time.

4. Pricing

All product prices displayed on HomeHush are subject to change without prior notice.

We reserve the right to correct pricing errors, inaccuracies or omissions.

If an order has been placed at an incorrectly displayed price due to a technical or human error, HomeHush may cancel the order and provide an appropriate refund for any payment already received.

5. Orders

Placing an order on HomeHush constitutes an offer to purchase the selected products.

An order is considered accepted only after HomeHush confirms the order.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Incorrect customer information
  • Suspected fraudulent activity
  • Shipping limitations
  • Supplier or fulfillment issues
  • Repeated failed deliveries
  • Other legitimate operational reasons

If a prepaid order is cancelled by HomeHush, the applicable refund will be processed to the original payment method or through another appropriate method.

6. Order Cancellation

Customers may request cancellation before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may not be possible.

For Cash on Delivery orders, refusing delivery or repeatedly cancelling orders may result in restrictions on future COD availability.

7. Shipping and Delivery

HomeHush works with third-party logistics and fulfillment partners for order delivery.

Estimated delivery timelines shown on the website are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Remote locations
  • Operational issues
  • Incorrect or incomplete addresses
  • Other circumstances beyond HomeHush's reasonable control

HomeHush is not responsible for delays caused by third-party courier or fulfillment services.

8. Customer Information

Customers are responsible for providing accurate information including:

  • Full name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN code
  • Other information required for successful delivery

HomeHush will not be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

9. Returns and Refunds

HomeHush does not accept returns for change of mind, personal preference, incorrect selection or dissatisfaction when the correct product has been delivered.

Returns, replacements and refunds may be available for eligible cases such as:

  • Wrong product received
  • Damaged product received
  • Defective product
  • Missing product or component

Such claims are subject to verification and the requirements stated in our Return & Refund Policy.

Customers should review our Return & Refund Policy before placing an order.

10. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, you must contact HomeHush within the period specified in our Return & Refund Policy.

We may request photographs, videos, packaging information, shipping labels, unboxing videos or other evidence before approving a claim.

HomeHush reserves the right to reject claims that do not provide sufficient evidence or do not meet the applicable eligibility requirements.

11. Unboxing Video

For certain products, an unboxing video may be required to process a damage, missing-item or wrong-product claim.

Customers are strongly advised to record the complete unboxing process from the sealed package through inspection of the product.

Failure to provide required evidence may affect the eligibility of a claim.

12. Cash on Delivery

Where available, Cash on Delivery may be offered for selected products, locations or customers.

COD availability may be restricted or removed based on factors including delivery location, product eligibility, previous order history, repeated cancellations or refused deliveries.

HomeHush reserves the right to determine COD availability for an order.

13. RTO / Failed Delivery

An order may be classified as Return to Origin (RTO) when delivery cannot be completed because of circumstances including:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Customer refusing delivery
  • Customer not accepting a COD order
  • Failure to respond to delivery attempts
  • Other circumstances preventing successful delivery

Applicable shipping, return or processing costs may be deducted from refunds where permitted by the applicable policy.

14. Third-Party Services

HomeHush may use third-party services for:

  • Payment processing
  • Shipping and delivery
  • Product sourcing
  • Order fulfillment
  • Customer communication
  • Website functionality
  • Analytics and other operational services

The availability and operation of these third-party services may be subject to their own terms and policies.

15. Payments

Payments may be processed through third-party payment gateways.

HomeHush does not directly store complete credit/debit card information unless specifically stated otherwise.

Customers are responsible for providing accurate payment information and completing authorized transactions.

16. Intellectual Property

All content available on HomeHush.in, including but not limited to:

  • Logos
  • Brand name
  • Website design
  • Graphics
  • Product descriptions
  • Images
  • Text
  • Layout
  • Original marketing content

is owned by or licensed to HomeHush, unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially exploit HomeHush content without prior written permission.

17. Prohibited Use

You agree not to use HomeHush.in to:

  • Commit or facilitate fraud
  • Provide false information
  • Attempt unauthorized access
  • Disrupt website functionality
  • Introduce malicious software
  • Scrape or copy website content without authorization
  • Abuse promotions or discount codes
  • Place fraudulent or intentionally misleading orders
  • Engage in any unlawful activity

HomeHush reserves the right to restrict or terminate access where misuse is identified.

18. Limitation of Liability

To the extent permitted by applicable law, HomeHush will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

HomeHush's liability relating to a particular order will generally be limited to the amount paid by the customer for that order, subject to applicable law.

Nothing in these Terms is intended to exclude or restrict any consumer rights or protections that cannot legally be excluded.

19. Force Majeure

HomeHush will not be responsible for failure or delay in performing its obligations when caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, internet or technology failures, or other unforeseen events.

20. Website Availability

We aim to keep HomeHush.in available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free or available at all times.

We may temporarily suspend, modify or discontinue portions of the website for maintenance, updates or operational reasons.

21. Privacy

Your use of HomeHush is also subject to our Privacy Policy.

By using our website and placing an order, you consent to the collection and use of information necessary to process your order, provide customer support, arrange delivery and operate our services in accordance with our Privacy Policy.

22. Changes to These Terms

HomeHush reserves the right to modify these Terms of Service at any time.

Updated terms will be published on this page with the revised "Last Updated" date.

Your continued use of HomeHush.in after changes are published constitutes acceptance of the updated Terms.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.

24. Contact Us

If you have questions regarding these Terms of Service, orders, products or other HomeHush services, please contact us through the contact information provided on HomeHush.in.

HomeHush
Website: HomeHush.in