Shipping policy

Last Updated: August 23, 2026

At HomeHush, we aim to provide a simple, reliable and convenient shipping experience to customers across India.

Our products may be fulfilled through third-party dropshipping and logistics partners. Because of this, delivery times and courier services may vary depending on the product, destination and fulfillment location.

1. Shipping Availability

HomeHush currently ships to locations across India where our delivery partners are able to provide service.

Some remote or restricted locations may have limited delivery availability.

If a particular location cannot be serviced, we may contact the customer to arrange an alternative solution or cancel the order where necessary.

2. Shipping Charges

Free shipping is available on eligible HomeHush orders unless otherwise stated on the product page or during checkout.

We aim to display the final applicable product and shipping costs clearly before you complete your purchase.

There should be no unexpected shipping charges after an order has been successfully placed, except where additional charges are specifically communicated and agreed upon.

3. Order Processing

Orders are generally processed after successful payment confirmation or, for eligible Cash on Delivery orders, after order verification.

Order processing may take approximately 1–3 business days.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may occasionally be longer during:

  • Sales and promotional periods
  • Festivals
  • Public holidays
  • High order volumes
  • Supplier or fulfillment delays

4. Delivery Time

After an order has been processed and dispatched, delivery generally takes approximately:

5–10 business days

Delivery times are estimates and may vary depending on the delivery location, courier service, product availability and other operational circumstances.

Remote locations may require additional delivery time.

The estimated delivery period does not include the order processing time.

5. Tracking Your Order

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

Depending on the courier and fulfillment partner, tracking information may take some time to become active after dispatch.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Delays

Although we work with logistics and fulfillment partners to deliver orders as quickly as possible, HomeHush cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances including:

  • Courier delays
  • Incorrect or incomplete address
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals or high-volume periods
  • Transportation disruptions
  • Remote delivery locations
  • Operational issues with courier or fulfillment partners
  • Other circumstances beyond our reasonable control

We appreciate your patience if your order experiences an unexpected delay.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check:

  • Full name
  • Mobile number
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code

HomeHush will not be responsible for delivery failures or delays caused by incorrect, incomplete or inaccurate information provided by the customer.

If you notice an error in your shipping information immediately after placing an order, please contact us as soon as possible.

We will try to update the information before the order is dispatched, but changes cannot be guaranteed once processing or shipping has begun.

8. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

A delivery may fail if:

  • The customer is unavailable
  • The customer refuses delivery
  • The address is incorrect
  • The customer cannot be contacted
  • The customer does not respond to the courier
  • The delivery location is inaccessible

If delivery cannot be completed, the shipment may be returned to the fulfillment location.

9. Return to Origin (RTO)

An order may be classified as Return to Origin (RTO) when the courier is unable to deliver the package to the customer.

This may occur because of:

  • Customer refusal
  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Customer not responding to delivery attempts
  • Incorrect phone number
  • Failure to accept a COD order

For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD availability.

Where applicable, shipping, return-to-origin or processing costs may affect the refund amount for eligible prepaid orders.

10. Cash on Delivery

Cash on Delivery may be available for selected products and delivery locations.

COD availability may vary based on:

  • Product
  • Delivery location
  • Order value
  • Customer order history
  • Courier availability
  • Other operational considerations

HomeHush reserves the right to limit or disable COD for certain orders or customers.

11. Multiple Products in One Order

If an order contains multiple products, the products may be shipped separately depending on their availability and fulfillment location.

You may therefore receive multiple packages for a single order.

This does not necessarily mean that any product is missing from your order.

12. Damaged Package

If your package appears visibly damaged at the time of delivery, please inspect the package carefully.

Where possible, record an unboxing video from the sealed package before opening it.

If the product inside is damaged, defective or incorrect, contact HomeHush according to our Return & Refund Policy.

13. Lost or Missing Shipments

If tracking indicates that your shipment has been delivered but you have not received it, please contact HomeHush as soon as possible.

We may coordinate with the relevant courier or fulfillment partner to investigate the shipment.

Resolution will depend on the outcome of the investigation and the applicable circumstances.

14. Shipping Partners

HomeHush may use third-party courier, logistics and fulfillment partners to process and deliver orders.

The courier assigned to an order may vary depending on the delivery location, product and availability.

HomeHush does not guarantee that a particular courier company will be used for any specific order.

15. Address and Phone Number Requirement

A valid mobile phone number and complete shipping address are required to process and fulfill an order.

Orders with incomplete or invalid shipping information may be delayed, held for verification or cancelled.

16. Changes to This Shipping Policy

HomeHush reserves the right to modify this Shipping Policy at any time.

Any changes will be published on this page with an updated "Last Updated" date.

Your continued use of HomeHush.in after changes are published constitutes acceptance of the updated policy.

17. Contact Us

If you have questions regarding shipping, delivery or tracking, please contact HomeHush through the contact information provided on our website.

HomeHush
Website: HomeHush.in