Refund policy

Last Updated: August 23, 2026

At HomeHush, we strive to provide you with quality products and a smooth shopping experience. Since our products are sourced and fulfilled through our dropshipping partners, we follow a specific return and refund process.

By placing an order with HomeHush, you agree to the terms mentioned below.

1. No Change-of-Mind Returns

HomeHush does **not accept returns simply because a customer changes their mind, no longer wants the product, or does not like the product after delivery.

We also do not accept returns for reasons such as:

  • Change of mind
  • Ordered the wrong product
  • Ordered the wrong size or variant when the correct product was delivered
  • Product looks different from personal expectations
  • Minor differences in colour, texture or appearance caused by photography, lighting or screen settings
  • Product no longer required
  • Failure to check product specifications before placing an order

Therefore, please carefully review the product description, specifications, dimensions, images and other information before placing your order.

2. Damaged or Defective Products

If your product arrives damaged, defective, broken or unusable, you may be eligible for a replacement or refund after verification.

You must contact us within 24 hours of delivery.

To raise a claim, you must provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A continuous unboxing video showing the package being opened from its original sealed condition
  • A clear description of the issue

Claims without sufficient photographic/video evidence may not be approved.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery.

After verification, HomeHush may provide:

  • A replacement with the correct product; or
  • A refund, where replacement is not possible.

The incorrect product may need to be returned according to the instructions provided by our support team.

Do not send any product back without receiving return instructions from HomeHush.

4. Missing or Incomplete Products

If an item or component is missing from your order, contact us within 24 hours of delivery with:

  • Order number
  • Photos of the received package
  • Photos of the shipping label
  • Unboxing video, if available
  • Details of the missing item/component

After verification, we may arrange a replacement, missing-item shipment or other appropriate resolution.

5. Refund Eligibility

Refunds are only provided when a claim has been reviewed and approved by HomeHush.

Depending on the circumstances, an approved claim may result in:

  • Replacement of the product
  • Partial refund
  • Full refund
  • Store credit

The final resolution will depend on the nature of the issue and product availability.

6. Refund Processing

Once your refund has been approved, the refund will be initiated to the original payment method wherever possible.

Depending on your bank, card issuer or payment provider, the amount may take additional business days to appear in your account.

HomeHush is not responsible for delays caused by banks, payment gateways or other financial institutions.

7. COD Orders

For Cash on Delivery (COD) orders, refunds may require additional verification.

Where a refund is approved for a COD order, HomeHush may request valid bank account or UPI details to process the refund.

We will never ask for your OTP, PIN, CVV or complete card details for processing a refund.

8. Return Shipping

If a return is approved because of a wrong, damaged or defective product attributable to HomeHush or our fulfillment partner, HomeHush will provide return instructions and, where applicable, arrange the appropriate return process.

Customers should not independently ship products to any supplier, warehouse or third-party address unless specifically instructed by HomeHush.

9. Products Damaged After Delivery

HomeHush will not be responsible for damage caused after delivery due to:

  • Improper use
  • Mishandling
  • Accidental damage
  • Incorrect installation
  • Modification or alteration
  • Normal wear and tear
  • Failure to follow product instructions
  • Use of the product for purposes other than its intended use

Such products may not qualify for replacement or refund.

10. Unboxing Video Requirement

For certain products, particularly fragile, electronic or higher-value products, an unboxing video may be mandatory for processing a damage, missing-item or wrong-product claim.

The video should clearly show:

  1. The unopened package
  2. The shipping label
  3. The package being opened
  4. The product and its condition
  5. All accessories/components included in the package

Claims without adequate evidence may be rejected.

11. RTO / Undelivered Orders

If an order is returned to the sender because of:

  • Incorrect or incomplete address
  • Customer unavailable to receive the order
  • Customer refusing delivery
  • Customer not accepting a COD order
  • Repeated failed delivery attempts
  • Customer not responding to the courier

the order may be treated as Return to Origin (RTO).

Shipping, COD, return or other applicable charges may be deducted where applicable.

For prepaid orders, any refund, if applicable, will be determined after the returned shipment is received and the applicable shipping/processing costs are assessed.

12. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

For COD orders, repeated cancellations or refusal of delivery may result in restrictions on future COD orders.

13. How to Raise a Return/Refund Request

To raise a request, contact HomeHush Customer Support through the contact details provided on our website.

Please include:

Order Number:
Registered Name:
Registered Phone Number:
Reason for Request:
Photos/Videos:

Our team will review the request and inform you whether the claim is approved and what resolution is available.

14. Important Notice

Because HomeHush operates using a dropshipping fulfillment model, product availability, replacement availability and return logistics may depend on the fulfillment partner and courier service.

However, HomeHush remains committed to assisting customers with genuine cases involving damaged, defective, incorrect or incomplete orders.

15. Contact Us

For any questions regarding returns or refunds, please contact our customer support team through the contact information available on HomeHush.in.

HomeHush
Website: HomeHush.in